Terms & Conditions
TERMS & CONDITIONS
Product Descriptions
A&B attempts to be as accurate as possible. However, A&B does not warrant that product descriptions or other content of any product listed is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to return it in unused condition.
Most items sold by A&B are with standard manufacturer warranty. For additional information on the manufacturer's warranty for a specific product, please the manufacturer.
If an item is shown as "Out of Stock", it is currently unavailable but we are usually ordering more. Please visit the site periodically to see if an item is back in stock.
Unfortunately, we are unable to estimate when an item will be back in stock. In some cases, we may run out of an item while processing your purchase and this may prevent us from shipping the quantity you requested.
While we try to make sure that all prices listed are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. If the listed price for a product is incorrect due to typographical or other errors (e.g., data transmission), A&B is only responsible for the correct price, which we will provide to you as soon as we become aware of the error.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Secure Shopping and Privacy
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. If you forget or lost your password, click the button "Lost your password?" for instructions on how to get your new password.
We have established a Secure Shopping Guarantee for every transaction. Should any unauthorized charges appear on your credit card as a result of shopping with A&B, you must notify your credit card provider in accordance with its reporting rules and procedures.
We strive to protect your privacy. We would never release your personal information to a 3rd party.
RETURN & EXCHANGE POLICIES
30−Day Return for Most Items
For most of our items, if you would like to return an item that is in like−new condition with original product tags and packaging that has not been installed, used, worn or modified, you may return the product at your expense within 30 days of receipt.
RETURN AND EXCHANGE COULD ONLY BE APPLIED WITHIN 30 DAYS AFTER DELIVERY. ALL CUSTOMERS ARE REQUIRED TO ACQUIRE A RETURN REQUEST VIA PHONE OR EMAIL FIRST TO OBTAIN A RETURN AUTHORIZATION. Return address & instructions may vary for different products from manufacturers. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense.
The item(s) must be returned in new and resalable condition with all paperwork, parts and accessories and in original boxes only, to insure proper credit.
We cover shipping charges on returned Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Items that are returned due to "buyer remorse".
Any additional fees for shipping or any minimum order fees are all non−refundable. Customers who place orders online are responsible for the accuracy of their product selection and information entered.
Customers who place orders by phone must review their receipt for accuracy within 24 hours.
Some of our products are offered with free shipping. Please be aware that if you return one of these products, the actual outbound shipping costs will be deducted from your return refund.
In some cases, depending on the policy of a particular manufacturer, return is subject to a restocking fee of 15% −25%. If our vendor charges the restocking fee, we will have to pass it through.
Please keep in mind that once an order has been shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). Most refunds are issued to the original method of payment. We reserve the right to refund in a different way of payment.
Our standard return policy does not apply to all items. Some items have special return policies, which will be displayed in the return policy information on the product page. Below is the Return Exception Policy.
Items listed below are not qualified for 30−Day Money−Back Return Policy.
- Chemicals
- Sierra Blaster cartridges & charges
- Books & Magazines
- Fitted clothing
- Paydirt
- Used equipment
- Any special order items
Damaged & Defective Goods From Shipping
At A&B, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion − at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
SHIPPING
Standard Ground
The Standard Shipping method at A&B is ground shipping.
Most small-to-medium-sized orders will be shipped via UPS, FedEx, and the United States Postal Service.
We will email you a tracking number and you can track the order. Shipments usually arrive 1-6 business days from the time they leave our store.
(Note: Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivering carrier. If you have any special delivery instructions for the carrier, we recommend placing a note on your door on the day of delivery referencing your tracking number and request. )
Expedited Shipping Services are available including Next Day, 2−Day, 3−Day Services.
Expedited shipping fees are based on item size, weight and the delivery destination. Multiple item rates will be calculated separately.
Expedited shipping is not available for orders shipped to P.O. boxes or APO⁄FPO⁄DPO addresses.
A&B will not be liable for expedited shipping charges due to delays in order lead times. Expedited shipping services are offered only to speed up the transit time. We try to control and speed up the in−house time of an order (the time prior to shipment), but do not guarantee or promise delivery dates, which is why we request that our customers plan ahead and place timely orders that allow for both inhouse and transit time.
Instead, it should be used as a guideline for estimating lead time. OUR BIGGEST RECOMMENDATION IS THAT IF YOU NEED AN ORDER EXPEDITED CONTACT A&B DIRECTLY WITH A CALL OR EMAIL.
Truck Freight − Oversize⁄Overweight Items
Larger items will be shipped via truck freight.
Due to difficulty of obtaining a precise shipping quote until you place an order, the shipping estimate for freight delivery is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment.
Items shipped by truck freight are delivered to curbside or driveway only and may incur an oversized item surcharge. For any additional delivery needs or questions, please contact us.
Truck freight orders require someone available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2−4 hour appointment window during normal business hours. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees and/or freight charges back to the manufacturer in addition to the original shipment expense.
Most residential addresses do not have a loading dock. Some oversize or overweight items may require lift gate services (with extra charge) to unload if the delivery address does not have an accessible loading dock. The customer is responsible for bringing the items into their home or garage. Most trucking companies will deliver during normal business hours, Monday through Friday.
Most orders are shipped within 1−3 business days.
Standard Ground: 1−6 Business Days
Truck Freight: 7−14 Business Days
Note: The above delivery time is only an estimate which is not guaranteed. We are not in a position to guarantee delivery time, nor do we have control of it in certain circumstances. In an exception, delay may occur due to factors out of our control, such as back order from manufacturers, shipping carrier delay or delivery failure. Such delay shall not hold us liable for any consequence. As a business, however, we understand the importance of prompt delivery and would strive to do our best. Please find more details here.
We offer shipping to Hawaii, Alaska and International addresses on most items weighing 150 pounds or less.
Due to carrier⁄manufacturer restrictions, some items (hazardous and other) cannot be shipped to Alaska, Hawaii or International addresses. If you order an item that is unable to be shipped, you will be notified and provided a refund. The shipping rate to Alaska, Hawaii or International addresses will vary based on the destination, weight and dimensions of the package(s), and shipping method. Your estimated shipping cost will be displayed at the checkout page before you submit your order. Extra shipping charges may be applied, and we will contact you to approve the extra charges if necessary.
Attention International Buyers: Please note that A&B is not responsible for any taxes, duties or fees including brokerage fees and customs that are associated with any purchase. These additional charges are the customer's responsibility.
About Estimated Shipping Times
Your satisfaction is our priority. At A&B we work to bring you the best possible service and accurate shipping times for our products. These times are estimates only.
Shipping times are not guaranteed. If you have a time−sensitive project we recommend that you contact us and arrange expedited shipping.
Products marked "In Stock " are items that we have in stock or for which the manufacturer has provided us a real−time inventory feed. These items are normally shipped from our store or a warehouse within three business days, however, these products are subject to prior sale and availability, and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre−sold. On the rare occasions this occurs, you will be sent an email notification that your item is on backorder. You have the option to wait for the item, cancel your order for a full refund or select a different item to order. Custom−made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.
Opentip.com is not liable for costs associated with shipment delays.
At Opentip.com, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion − at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.